Shipping Policy
SHIPPING POLICY
KAVITA CORPORATION, a company incorporated under the laws of India, having its registered office at 798, Ashok Chowk, Adarsh Nagar, Jaipur – 302004, Rajasthan, India is managing and operating the websites www.kavitacorporation.com and offers various retail solutions, facilitates the online sale and purchase of a diverse range of products including, HM Digital Products, TV Stand, Chimney Pipe, RO and their spare parts, Home Appliances and other products listed on the website from time to time (“Products”).
We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return on the website. While transacting on the website, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.
1. Shipping Policy:
A. What is this Shipping Policy?
(i) This shipping policy, together with the terms of use, describes Kavita Corporation’s policies and procedures towards shipping of Products purchased on the website. Kavita Corporation makes all commercially reasonable endeavours to ensure that the Products are delivered to Users in a timely.
(ii) Users are required to peruse and understand the terms of this shipping Policy. If you do not agree to the terms contained in this shipping Policy, you are advised not to accept the Terms of Use and the shipping Policy and may forthwith leave and stop using the website. The terms contained in this Shipping Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.
B. Terms of Shipping
3.1 Kavita Corporation partners with third party logistic service providers in order to effectuate Product delivery to Users (“Logistic Partners”). Details of the Logistic Partner who will be processing the delivery of the purchased Product(s) will be provided to the User upon the purchased Product(s) being handed over to the Logistic Partner by Kavita Corporation. The User will also be provided with an approximate days of delivery of the purchased Product on the order confirmation page. Kavita Corporation may also effectuate Product delivery to Users on its own without engaging Logistic Partners.
3.2 While Kavita Corporation aims to provide its services through the website and ensure the delivery of its Products all across India, currently, Kavita Corporation has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Products on the website, Users are required to enter their pin-code details to verify if deliveries can be carried out in their areas. If the area where the User wishes that the purchased Products be delivered is not within Kavita Corporation’s recognised delivery network, Kavita Corporation will not be able to process the order further.
3.3 Prior to making payments on the Platforms for the purchase of Products, the User will be prompted to provide a shipping address. While entering shipping address details, the User should ensure to provide correct, complete and accurate information along with sufficient landmarks in order to aid identification of the address. Any failure in delivering the purchased Products arising out of the User’s failure to provide correct, complete and accurate information shall not hold Kavita Corporation liable at any point in time.
3.4 We offer free shipping anywhere in India. Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 1 pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1 pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.
3.5 A maximum of 3 (three) attempts shall be made to deliver purchased Products to the User. Should the User continue to remain unavailable after 3 (three) attempts, Kavita Corporation reserves the right to cancel the order pertaining to the purchased Products at its sole discretion. While Kavita Corporation shall make reasonable endeavours in ensuring that purchased Products are delivered to its Users in a timely manner, delivery may be delayed on account of:
3.5.1 logistical issues beyond Kavita Corporation’s control;
3.5.2 unsuitable weather conditions;
3.5.3 political disruptions, strikes, employee-lockouts, etc.;
3.5.4 acts of god such as floods, earthquakes, etc.; and
3.5.5 other unforeseen circumstances.
In such events of delay, Kavita Corporation shall make reasonable attempt at proactively intimating the User by writing to the User on his/her registered email account and/or mobile number. Kavita Corporation disclaims all liabilities that may arise on account of its failure to intimate the User of anticipated delays in the delivery of purchased Products on the website. Further, Kavita Corporation shall be under no obligation to compensate the User for any mental agony or any tortuous claim that may otherwise arise on account of a delay in the shipment and delivery or use of the purchased Products.
3.6 Kavita Corporation, as an internal process, undertakes multiple diligences to ensure that their delivery executives and the individuals employed by their Logistic Partners are individuals with the highest regard for ethics and integrity. However, it is not possible for Kavita Corporation to ensure that its own delivery executives or employees of its Logistic Partners behave in a fashion that exudes thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by Kavita Corporation’s delivery executives or by the employees of the Logistic Partners is beyond Kavita Corporation’s control and any issue arising between a User and Kavita Corporation’s delivery executive or an employee of the Logistic Provider will have to be resolved by the User, independently.
3.7 Upon the successful placing of an order on the website and after Kavita Corporation has successfully handed over the purchased Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the website or the mobile application of the Logistic Partner to check the whereabouts of the purchased Product and the estimated time of its delivery. Kavita Corporation shall make reasonable attempts in ensuring that the tracking status of the purchased Products is updated in a timely manner. However, Kavita Corporation does not guarantee the accuracy of the tracking status since it is updated on a real-time basis and is subject to inconsistencies arising out of time-lags in updating the information and other technicalities beyond Kavita Corporation’s control.
3.8 Kavita Corporation reserves the right to charge shipping charges on Products of a value of lower than a specified amount and/or Products, the payment for which is made by way of cash on delivery or any other online mode of payment. If charged, such charges shall not be refunded to the User on cancellations or returns that are made after the shipping of the purchased Products, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Kavita Corporation after due verification at its sole discretion). Title and risk of loss for all purchased Products shall pass onto the User upon the delivery of the purchased Products to the User.
3.9 Return and exchange of purchased Products shall be carried out by Kavita Corporation’s reverse-logistics partners or its own delivery executives. Further details on how Users may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy.